Buy Back / Exchange / Refund Policy
DayJoy Marketing Private Limited Buy Back Policy for Customers / Independent Distributors:
Customers / Independent Distributors may return the products within 30 days of invoice
SECTION – A
Thanks for shopping with us. DayJoy Marketing Private limited stands behind the
quality of its products and guarantees your satisfaction. If for any reason you
are not completely satisfied with the products, you may return it within 30 days
from the date of Invoice of the product which should be notified within one week
from purchase as per the terms of the Refund Policy.
*GST (Goods & Services Tax)
**Marketable refers to products that are unopened and sealed.
***Unmarketable are products, which have been opened and
If the product is in marketable** condition and is returned
within 30 days of invoice date accompanied by the original invoice 5 % of the amount
will be deducted towards handling charges and rest of the amount as refund will
If the product is in marketable** condition and is returned
within 30 days of invoice date not accompanied by original invoice, then refund
after deduction of GST* / Taxes levied will be and handling charges will be given.
If the product is in Unmarketable*** condition and is returned
within 30 days of invoice date refund value will be assessed by Returns officer
and appropriate value will be given.
If you need to change the products you may need to have the original customer order
receipt copy. Thereafter, the Customer / Independent Distributor can exchange the
products from the Company within 30 days from the date of invoice and must submit
the following at the time of exchange and help us in our services:
Product Return Form
Copy of Purchase bill
Products in original packing and condition
New product should be of equal or higher value in
Once we have received your item we will inspect it and notify you that we have received
your returned item. We will notify you on the status of your refund after inspecting
the item. In the event the return of a Product is duly accepted by DayJoy Marketing
Private Limited, the value of such Product,
will be calculated as per Section A points
no. 1, 2 & 3 and will be refunded
to Customer / Independent Distributor
either to the bank account provided by the Customer / Independent Distributor for
such refund, or to the payment instrument of the customer / Independent Distributor
from which payment was made. DayJoy Marketing Private Limited shall have the sole
discretion to determine the mode of reversal from the above options.
No cash refunds
under any circumstances will be made.
You will be responsible for paying your own shipping cost for returning your items.
Shipping costs are non-refundable. In some exceptional cases, if the cost of the
shipping is paid by the company the shipping cost of the return product will be
deducted from the refund amount.
Cancellation of transaction / orders
Cancellation by DayJoy Marketing Private Limited: There may be certain
orders that DayJoy is unable to accept and has the right to cancel such order. DayJoy
reserves the right, at its sole discretion, to refuse or cancel any order for any
reason whatsoever. Some situations that may result in Customer / Independent Distributor
order being cancelled include, without limitation, non-availability of the Product
or quantities ordered. DayJoy may also require additional verifications or information
before processing any order. If Customer / Independent Distributor order is cancelled,
after the payment has been processed, the said amount will be reversed / remitted
to the Customer / Independent Distributor either to the bank account provided for
such reversal, or to the payment instrument from which payment was made. DayJoy
Marketing Private Limited shall have the sole discretion to determine the mode of
reversal from the above options.
Cancellation by the Customer / Independent Distributor: In case of request
for order cancellation, DayJoy Marketing Private Limited reserves the right to accept
or reject requests for order cancellations for any reason whatsoever. As part of
usual business practice, if DayJoy receives a cancellation notice and the order
has not been processed, DayJoy may cancel the order and refund the entire amount
to Customer / Independent Distributor within a reasonable period of time. DayJoy
will not be able to cancel orders that have already been processed. Customers agree
not to dispute the decision made by DayJoy and accept DayJoy’s decision regarding
Set-off of any benefits availed by the Independent Distributors: In case
the Independent Distributor has availed any benefit under any marketing or promotions
provided by DayJoy Marketing Private Limited in relation to the Product for which
the order has been cancelled by the Independent Distributor or by DayJoy, Independent
Distributors agree and authorizes DayJoy Marketing Private Limited to recover such
benefits from the Independent Distributors or set-off the same from any refunds
to be made.
The Customer / Independent Distributors must return the product(s) to our head
office personally or by courier.
Period of return for products is calculated as the number of days from the Invoice
Date, to the date of receipt at DayJoy Marketing Private Limited Head Office.
Condition refers to the condition in which the stock is received back from the
Customer / Independent Distributor as a return. The product can be ‘marketable’
or ‘unmarketable’ depending on the condition of the returned stock as assessed by
the Returns executive at the DayJoy Marketing Private Limited dispatch and Delivery
The Product Return Policy does not apply to open packs of literature and videos
or other sales and marketing aids.
Total returns cannot exceed the quantity appearing on the Invoice.
BV / PV adjustments of Products returned shall be processed in the same Payout.
Total BV / PV of the returned products will be deducted from the returning Customers
/ Independent Distributors account.
If customers / Independent Distributors return products directly to DayJoy Marketing
Private Limited, BV / PV adjustment shall be done from the payout account & any
excess amount paid shall be recoverable from the Customers / Independent Distributors.
The return process of a Product may be subject to additional terms depending on
the nature and category of the Product. Any such additional terms may be specified
on the Website or be intimated by DayJoy Marketing Private Limited at the time of
purchase of the Product.